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Refund policy
Return & Refund Policy
At WildStem, every product is carefully crafted to deliver a clean, elevated scent experience. Due to the nature of our products and our commitment to quality and safety, we maintain the following return policy:
Because our air fresheners are personal-use items, we are unable to accept returns or exchanges once an order has been delivered. This ensures that every customer receives a product that is safe and uncompromised.
Damaged or Incorrect Orders
If your order arrives defective, or incorrect, we will make it right.
Please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we may offer a replacement or refund, depending on the situation.
Order Issues
If you experience any issues with your order, we encourage you to reach out. While we cannot guarantee refunds for all cases, we are committed to working with you.
Contact Us
For any questions or concerns regarding your order, please contact us at:
support@wildstemfragrance.com
Final Notes
By placing an order with WildStem, you agree to the terms outlined in this policy. We appreciate your understanding and support as a small business.